RETURNS & EXCHANGES
NUTRIENT AVENUE will happily offer a refund for an item/s you wish to return on the following basis:
+ the item is returned to us within 7 working days of delivery;
+ the item is unused, unopened and has all factory seals intact and in its original packaging;
+ you present proof of purchase; and
+ you've contacted us and we've authorised the return.
You'll be responsible for paying your own return shipping costs for your item if your return is for change of mind. Original shipping costs are non-refundable. For change of mind returns, a 30% restocking fee per order also applies.
NUTRIENT AVENUE will refund the postage costs for any item deemed defective or damaged.
Several types of items are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Our returns policy is in addition to your rights under the Australian Consumer Law.
To arrange a return, send us a note at firstname.lastname@example.org so we can approve the return.
Please note that items are your responsibility until they reach our office, so please ensure, particularly if you're shipping an item over AU$75.00, you use a traceable postal service or purchase shipping insurance. NUTRIENT AVENUE cannot guarantee that we will receive your returned item and will not be responsible for lost or damaged items.
It can take up to 10 working days for your return to arrive to our warehouse, undergo a quality check and have your refund processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method.
LATE OR MISSING ITEMS
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, send us a note at email@example.com.
We do not accept refunds or credit notes for change of mind on sale items.
DAMAGED OR DEFECTIVE ITEMS
If you believe the item/s is defective or damaged on receipt, you can return it to us for a refund or an exchange.
Simply send us a note at firstname.lastname@example.org within 7 days of receiving the item.
Our customer service team can't review or assess defective or damaged items via email or phone.
INCORRECT OR INCOMPLETE ITEMS
If your order is incomplete or incorrect, please send a note to email@example.com so that we can investigate.