At NUTRIENT AVENUE, we want you to get your item/s ASAP.
Standard shipping is FREE on all Australian orders over AU$75.00. Shipping is $9.95 for orders under AU$75.00.
Estimated delivery between 3-6 working days* from the date of dispatch. If you live outside metro areas, please allow an additional 2 working days* for delivery.
Orders placed during sale periods or Christimas time may take up to 10 working days* to arrive.
Estimated delivery between 1-3 working days* from the date of dispatch. If you live outside metro areas, please allow an additional 2 working days* for delivery.
Express shipping operates between all Australian Capital Cities (except Darwin and in Perth CBD only) and some major centres.
We currently ship Australia-wide only.
Exceptions may be made on a case-by-case basis. Send us a note at firstname.lastname@example.org and we'll calculate your shipping costs when you place an order. Please note that when orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, NUTRIENT AVENUE can't be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain your responsibility. Please contact your local customs office for further information.
*NUTRIENT AVENUE delivery dates are best estimates only and NUTRIENT AVENUE will not be liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in delivery.
Orders will be processed and dispatched within 1-2 business days.
NUTRIENT AVENUE uses Australian Registered Post, Couriers Please and FastWay whereby we can track packages easily and in a timely manner. Upon shipment, you will receive a shipment confirmation email with your tracking number.
DELIVERY TO YOUR DOOR
All orders valued at over AU$750.00 will require a signature on delivery.
Please ensure that you provide an appropriate shipping address that is attended during business hours, as Australia Post is unable to leave parcels unattended. If you're not present when delivery is attempted, the driver will leave a card in your mailbox with information how to collect and arrange re-delivery.
We cannot be held responsible for an incorrect address being entered on your order. Once dispatched and tracking details provided, NUTRIENT AVENUE accepts no responsibly for delivery delays or loss of parcels.
SPLIT OR INCOMPLETE ORDERS
If your order is incomplete, please send us a note at email@example.com so that we can investigate.
Please only contact us if the missing item/s has not arrived by the estimated delivery date as it may have been shipped separately. In the event that multiple items are ordered, part deliveries may be made where stock is not available.
ITEM NOT RECEIVED
While your order should arrive within the time frame we specify for the shipping option you select, sometimes for reasons outside our control, this doesn’t happen.
If you can, please wait an extra day then send us a note at firstname.lastname@example.org, with your order number. You’ll find this on the original confirmation email we sent you.